Desk Clerk/Customer Service

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• HelpNotificationsMessageskim.southernliving@yahoo.comStart of main contentBack to jobs Front Desk Clerk/Customer Service Ten Pin Entertainment - Angleton, TXAdd or remove tags Candidates 104Applicants85NewInvite Performance summary Data shown for Dec 1, 2024 - Dec 22, 2024For more detailed data, visit the performance report. 420 Impressions 39 Clicks 10 Started applications 9
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• 12/0112/0312/0512/0712/0912/1112/1312/1512/1712/1912/220123401234 Job description The front desk employee is the first employee to make an impression on our establishment.

Friendliness and great customer service in house, and on the phone, will make our patrons feel welcome and want to come back. You will be actively assisting our guests by following up on inquiries in a timely manner. You are the face of the bowling center, you are who they come to for needs while they are there. Must be able to work fast and efficiently in a fast-paced, high-pressure environment, but also able to manage time efficiently when slow. Consider every guest an asset, as their experience may determine if they will come back to our establishment. Will need to show a positive attitude and treat others with respect and behave in a manner that productive and encourages teamwork at all times.

• Greet customers with enthusiasm
• Provide customer service so the customer feels welcome
• Assign lanes, hand out shoes (clean, sanitize shoes upon return)
• Ask if they need assistance putting names in the computer
• Ring sales at the counter using POS system and follow cash control procedures
• Understand how to operate the POS system, fix scoring issues, and what to call to mechanics
• Promptly notify mechanics of any lane malfunctions
• Prepare for leagues
• Maintains and keeps up-to-date logs of machine malfunctions
• Be available to assist guests with basic bowling instructions if asked
• Watch patrons and look for things such as underage drinking, sneaking in food/beverage/alcohol
• Communicate with all team members with what is going on in the center
• Keep work area clean and organized
• Set up and maintain cleanliness and condition of bowling center and restrooms (including picking up trash and wiping tables down between patrons
• Accept payment in form of cash or charge from customers
• Balance cash receipts to record sales
• Complete other duties as assigned by supervisor, including cross-training

Requirements:

Great customer service and communication skills Work a minimum of 2 shifts Display high initiative, be self-motivated, and require minimal supervision Regular and reliable attendance and punctuality Reliable transportation Standing/walking on tile floors and carpet for long periods of time Repetitive motions of bending, kneeling, stooping and twisting Cash handling experience - possess basic math skills and have the ability to handle and count money Must be able to work nights (up to midnight) and weekends

Successful Factors:

Effectively manage time (planning and prioritizing) Ability to communicate with team members, including management, effectively Excellent customer service skills Follow all safety procedures Follow all state guidelines and regulations Ensure prompt and courteous service to guests to ensure that all guest experiences are of the highest quality

Job Type:

Part-time Pay:

$9.50 - $11.00 per hour

Work Location:

In person