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Customer Service Representative
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BrightForge Creative Collection
Austin, TX (In Person)
$44,720 Salary, Full-Time
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Job Description
Customer Service Representative BrightForge Creative Collection Austin, TX Job Details Full-time $19 - $24 an hour 1 hour ago Benefits Paid training Health insurance Dental insurance 401(k) Vision insurance Opportunities for advancement Flexible schedule Qualifications Live chat Computer operation Teamwork Client inquiry handling Attention to detail Full Job Description We are seeking friendly, reliable, and customer-focused individuals to join our team as Customer Service Representatives in Austin, Texas. This role is ideal for someone who enjoys helping customers, resolving inquiries, and providing exceptional service in a fast-paced environment. As a Customer Service Representative, you will play a key role in assisting customers, addressing concerns, and ensuring a positive customer experience with every interaction. About the Role You will communicate with customers through phone, email, chat, or in-person interactions, providing timely support and accurate information while helping maintain high levels of customer satisfaction. Key ResponsibilitiesCustomer Support & Assistance Respond to customer inquiries in a professional and timely manner Provide accurate information about products, services, and company policies Assist customers with requests, concerns, and issue resolution Deliver a positive and helpful customer experience during every interaction Communication & Problem Solving Listen actively to customer needs and identify effective solutions Escalate complex issues to the appropriate department when necessary Follow up with customers to ensure concerns are resolved satisfactorily Maintain a professional and customer-focused attitude at all times Administrative & Operational Support Maintain accurate records of customer interactions and resolutions Update customer information in company systems Perform basic data entry and administrative tasks as needed Follow company procedures, policies, and service standards What We're Looking For Strong communication and interpersonal skills Excellent customer service and problem-solving abilities Ability to multitask in a fast-paced environment Basic computer and data entry skills Reliable, punctual, and detail-oriented Positive attitude and team-oriented mindset Previous customer service experience is a plus (not required) Schedule & Pay Full-time and part-time opportunities available Flexible scheduling, including evenings, weekends, and holidays Competitive pay based on experience Paid training provided What We Offer Supportive and team-oriented work environment Friendly workplace culture Opportunities for growth and development Career advancement potential Long-term employment opportunities Apply Today If you enjoy helping customers and providing exceptional service, we encourage you to apply for the Customer Service Representative position in Austin, TX. Shortlisted candidates will be contacted for the next steps.