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Guest Service Representative
Job
Home2 Suites Austin Cedar Park
Austin, TX (In Person)
$35,360 Salary, Full-Time
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Job Description
Guest Service Representative Home2 Suites Austin Cedar Park Austin, TX Job Details Full-time $16
- $18 an hour 6 hours ago Benefits Free parking Health insurance Dental insurance Paid time off Flexible schedule Life insurance Food provided Qualifications Hospitality Computer operation Guest relations Customer service English Front desk Guest services Phone etiquette Hotel experience Hotel management Full Job Description About us Home2 Suites Austin Cedar Park is a small business in Austin, TX.
Our work environment includes:
Modern office setting Food provided Casual work attire Flexible working hours Relaxed atmosphere Safe work environment Growth opportunitiesResponsibilities:
- Manage the front desk operations and ensure smooth daily operations
- Greet and assist guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Answer phone calls, take messages, and respond to inquiries
- Provide information about hotel facilities, services, and local attractions
- Address guest complaints or concerns promptly and effectively
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
- Maintain accurate records of guest interactions and transactions
Skills:
- Hotel management experience preferred
- Bilingual or multilingual skills are a plus
- Excellent customer service skills with a friendly and approachable demeanor
- Strong knowledge of hospitality management principles and practices
- Ability to build positive relationships with guests and provide exceptional guest relations
- Proficient in operating phone systems and handling multiple phone lines
- Knowledge of proper phone etiquette and professional communication skills
- Familiarity with hotel operations, including reservations, billing, and room assignments
Note:
This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.Job Type:
Full-time Pay:
$16.00- $18.