Job Description
We are looking for a customer-focused Service Advisor to support a busy automotive service team in Texas. This is a Contract position for someone who can guide customers through the service process, coordinate with technicians, and keep repair activity organized from arrival to completion. The ideal candidate communicates clearly, stays composed in a fast-moving environment, and helps create a positive service experience at every stage.
Responsibilities:
Welcome customers, gather vehicle concerns, and document service needs with accuracy at the start of each visit. Open, update, and finalize repair orders while following dealership procedures and maintaining complete records. Suggest appropriate maintenance, warranty work, and repair services based on vehicle condition, mileage, and manufacturer recommendations. Discuss findings, estimated costs, and expected turnaround times in a clear and thorough manner. Work closely with service technicians to track diagnoses, confirm repair details, and support efficient job completion. Keep customers informed on repair progress, delays, and next steps through timely follow-up communication. Review completed services, final invoices, and related warranty or recall information before vehicle pickup. Promote preventive maintenance options, dealership service programs, and current offers when they align with customer needs. Maintain organized customer and vehicle information within the dealership management system, including system entries as needed. High school diploma or equivalent is required. Prior experience in a Service Advisor role, automotive customer service, or a similar dealership-based position is preferred. Ability to explain technical service information in a way that customers can easily understand. Strong organization skills with the ability to manage multiple priorities in a high-volume setting. Demonstrated customer service skills, including professionalism, follow-through, and conflict resolution. Experience with dealership software or service management systems, including Reynolds & Reynolds, is preferred. Familiarity with administrative office tasks, receptionist support, and basic accounts payable processes is a plus. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .
