Support Center Representative

Between $16.50 and $20.50 Per Hour DOE (Depends on Experience) Position range in Tarrant County $13.80 - $21.96 Per hour Support Center Representative

MOLINA HEALTHCARE INC

Occupation:

Customer Service Representatives

Location:

Bedford, TX - 76021

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

05/20/2026 Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Updated:

05/23/2026

Expires:

06/19/2026 Job #: 17017062 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Experience 12 Month(s) Age 18 and up Typing Speed 20 + wpm Schedule Full Time Job Type Regular Duration Permanent Employment Help for .

JOB DESCRIPTION

Job Summary Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience. Essential Job Duties Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business. Conducts various surveys related to health assessments and member/provider satisfaction. Accurately documents pertinent details related to member or provider inquiries. Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed. Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns. Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives. Proactively engages and collaborates with various internal/external stakeholders. Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up. Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims. Required Qualifications Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience. Customer service skills. Data processing experience. Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs. Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA). Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers. Effective verbal and written communication skills. Basic proficiency in Microsoft Office suite and applicable software programs. Preferred Qualifications Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

To all current Molina employees:

If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V