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Customer Service & Operations Support Specialist
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The Playwell Group
Boerne, TX (In Person)
$35,360 Salary, Full-Time
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Job Description
At The PlayWell Group, Inc., we help create spaces where communities gather, children play, and families connect.
Our mission is simple:
to deliver exceptional products, exceptional service, and exceptional value. When we take care of our customers, success follows. We are looking for a dependable, organized, and customer-focused professional who enjoys solving problems, supporting teams, and helping projects move seamlessly from order to delivery. This role plays a critical part in ensuring our customers, sales team, and vendor partners experience clear communication, accurate order processing, and exceptional support throughout every stage of the project lifecycle. Key Responsibilities- Customer Support — Answer inbound calls and emails; assist customers with product questions, order placement, replacement parts, and general service needs.
- Order Processing — Enter customer orders, create vendor purchase orders, and ensure all documentation is complete and accurate.
- Quality & Accuracy Review — Verify order acknowledgements, pricing, and product specifications; resolve discrepancies proactively.
- Invoice & Payment Handling — Process invoices, record payments, and support basic billing activities.
- Shipment Coordination — Track shipments, coordinate delivery schedules, and communicate updates to customers and vendors.
- Product & Pricing Maintenance — Organize and maintain current literature, catalogs, digital files, and pricing updates.
- Customer File Management — Maintain accurate customer records, documentation, and communication logs.
- Equipment Support — Assist customers in identifying replacement parts for older or existing equipment.
- Cross‑Functional Support — Collaborate with sales representatives, operations, and vendors to ensure smooth order flow and customer satisfaction.
- Light Accounting & Compliance Support — Assist with routine billing tasks, reconcile small discrepancies, and help monitor company credit card receipts for accuracy and compliance.
- Process Improvement — Identify opportunities to streamline workflows and enhance the customer experience. What We're Looking For
- Highly motivated self‑starter with a positive, customer‑focused mindset
- Strong written and verbal communication skills
- Ability to multi‑task, prioritize, and meet critical deadlines
- Comfortable working both independently and as part of a team
- Strong attention to detail and commitment to accuracy
- Proficiency with Microsoft Word, Excel, Outlook, Adobe, and QuickBooks
- Ability to thrive in a fast‑paced, high‑energy environment
- Ability to remain professional, solution-oriented, and responsive in a fast-paced customer environment
- Reliable transportation and consistent attendance
- Some college preferred Compensation & Benefits
- Competitive hourly compensation starting at $18.00 per hour, plus additional variable compensation opportunities
- Medical, Dental, Vision, and 401k Benefits
- Vacation, Sick, Holiday, and Personal Time Off Location Our Customer Service Office is located just outside Boerne, TX, off Highway 46 East, and about 30 miles northwest of San Antonio.