Service Writer

Service Writer WRI Outdoors Bryan, TX Job Details Full-time $45,000 - $70,000 a year 4 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Life insurance Qualifications Service writing Pricing Inventory management Handling customer inquiries Filing High school diploma or GED Schedule management Individual consumer customer service Full Job Description Service Writer - WRI Tractors WRI Tractors, an outdoor power equipment sales and service store in Bryan, Texas, is seeking a service writer. Both agricultural professionals and do-it-yourself landowners in Bryan/College Station turn to WRI Tractors for their equipment needs.

Typical duties include:

Assist in preparing price sheet for all repair orders. Filing warranties Assist in creating work orders and establishing customer files. Help determine appropriate charges for materials and labor for each customer or internal account. Assist in parts inventory control by assuring all items leaving the parts area are properly billed. Review and maintain all repair orders for accuracy and completeness. Assist with all warranty claims and manufacturer claim forms. Assist in maintaining up-to-date and organized service library of bulletins and reference material. Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting. Communicate and coordinate work schedule with Service Technicians accordingly. Assist customers with repair and service orders. Assist in scheduling and rescheduling of service work. Assist in resolving work performance or billing inquiries as requested. Keep service manager informed on all special parts orders, shortages and malfunctions. Experience with Intellidealer DMS would be a big plus.

Requirements:

Tractor/construction related retail experience strongly preferred. Familiarity with agricultural equipment preferred. Excellent customer service skills required. Two or more years' experience in Service Writer position and/or (service department or parts department) Ability to communicate instructions clearly and concisely. High school diploma or equivalent required. WRI Tractors employees receive competitive pay in addition to paid time off & excellent insurance benefits. Applicants must pass a criminal background check, pre-employment drug screen, and driver record check.

Job Type:

Full-time Projected Total Compensation:

$45,000.00 - $70,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Bryan, TX 77807 (Required)

Work Location:

In person