Customer Service Rep/Event Specialist - Event Rental Business

Customer Service Rep/Event Specialist

• Event Rental Business 3237 Commander Drive, Carrollton, TX 75006 From $19 an hour
• Full-time From $19 an hour
• Full-time Our Carrollton-based Event and Party Rental Business is looking for an organized and energetic person with Customer Service experience who can work with our customers online, on the phone, and in person to help them rent the items they need for their events.

This is a full-time daytime position. We are a fun, fast-paced environment, and there are always things to do to provide outstanding service to our clients...you will not be bored! We take great pride in taking care of our customers and doing things right the first time. Attention to detail and accuracy is a must. You will not be stuck in a windowless room but will work in our beautiful Showroom and Design Center across from Addison Airport where you can interact with our clients. We work with a wide variety of individuals and organizations to provide equipment for all kinds of events in the DFW metroplex, including Weddings, Corporate Outings, Business-Sponsored events, Venues, and Caterers, and we work with Schools, Universities, DFW Professional Sports teams, and celebrities. If you are upbeat, motivated, well organized, have strong attention to detail, can multitask effectively, and have excellent people skills, we should talk. This is a position where you can grow with our company once you learn the foundational elements of the event rental business and we prefer to promote from within. Essential Duties and Responsibilities Handle incoming calls from Customers and help them with their event rental needs by completing quotes and rental agreements as appropriate. Respond to Online rental inquiries and provide quotes and reservations for the Customer's Event Rental needs. Help phone and online Customers in their selection of rental items for their events. Provides insights and ideas to Customers of items that may enhance their event or items they may not be aware of that would be beneficial or needed for their event. Work with customers who come to our showroom to determine the event type and recommends appropriate rental equipment and accessories based on the customer's needs; shows the customer equipment, table displays, and accessories to help them visualize the items they want for their event. Update the rental agreements with customer changes. Coordinates customer changes with fulfillment and delivery. Prepare "will-call" customer rental agreements. Work with Delivery and Dispatch team to ensure the Customer's orders are fulfilled properly. Arrange showroom displays, maintains a clean showroom and keeps shelves organized and stocked with rental equipment. Assist other Inside Sales/ Customer Service Representatives when needed. Important Skills Utilized Strong communication and interpersonal skills. Ability to provide excellent customer service in person, over the phone, and online. Sales and upselling skills to recommend additional rental items. Good organizational and multitasking abilities. Problem-solving skills; focuses on solutions to get results Strong Attention to Detail Bilingual Spanish is a plus but not required. This is NOT an Event Planner position.

Location:

Carrollton, TX

Compensation:

$19/hour and up based on experience.

Pay:

From $19.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person