Job Description
HD Public Health and Prevention Specialist
I 3.5 3.5
out of 5 stars 350 Discovery Blvd Ste 102, Cedar Park, TX 78613 $46,139 a year - Full-time Williamson County and Cities Health District 4 reviews $46,139 a year - Full-time Position Summary Division:
Clinical Services Working Title:
Public Health and Prevention Specialist Direct Supervisor:
PHPS Team Lead This position is responsible for providing customer service support, receiving and responding to various public inquiries, scheduling appointments, and general customer service duties related to clinic support. Serves as the entry point to the WCCHD Public Health Center (PHC) Clinical Services Division. Responsibilities include answering multiple telephone lines; routing calls to staff including transferring to appropriate divisions, maintaining medical records, including immunization records and laboratory results, ordering and keeping inventory of supplies, and screening clients for eligible programs such as Texas Vaccine for Children (TVFC) and the Clinical Services Charity Care Program. The Clinical Services Public Health and Prevention Specialist works closely with the nursing team and with each client from intake to check-out, to ensure a positive experience. This position is funded through September 23, 2027, employment beyond that date is not guaranteed. Essential Duties and Responsibilities Pursuant to the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. This job description outlines the primary duties of the role; however, additional related duties may be assigned. Data Analytics/Assessment When necessary, makes reports of Child Abuse or neglect of children Assist or be responsible for clinic quality assurance activities such as, client data accuracy and immunization recall efforts Assists in evaluating clinical service flow and volume to ensure delivery of services are efficient and effective Responsible for running end of day reports for deposit purposes Policy Development/Program Planning Schedule appointments for clients receiving services at WCCHD PHC
locations Enter or update client information in eClinicalWorks or Immtrac2 as needed Provide clients with appropriate paperwork related to the services requested Follow protocol for incoming and outgoing calls Fax reports, make copies of client charts as requested by other facilities, as well as for clients as required Ensure compliance with HIPAA laws as they pertain to release and maintenance of medical information and client confidentiality Distribute & collect client satisfaction surveys Manage incoming and outgoing mail and fax correspondence daily Order and restock office supplies as needed Participate in the office safety plan Communication and Cultural Competency Interpret for Spanish speaking clients as needed Facilitate translation services for non-English speaking clients Provide clients with information on other WCCHD services including Wilco Care, WIC, and other community resources Respond to provider and client inquiries concerning WCCHD Clinical Services and other programs and services Management and Finance Responsible for collecting fees for services including providing change for cash payments and creating claim in electronic medical record Balance daily payments with reconciliation log and verify change money daily according to WCCHD policies and procedures. Complete deposit and courier logs according WCCHD policies and procedures Coordinate courier services for deposit transportation between WCCHD PHCs Assist with incoming WCCHD program applications according to procedures such as Clinical Services Charity Care Program Verify Medicaid coverage through Texas Medicaid Health Partnership (TMHP) site as appropriate and collect copies of coverage cards when necessary Leadership and Systems Thinking Participates in quarterly meetings and/or trainings Other May participate on a WCCHD committee or task force Performs other related work as assigned In the event of a public health emergency, employees may be called upon to support WCCHD's response in ways that are outside the usual scope of their job responsibilities. This may involve working hours that are outside the employee's usual work hours. Employees will not be required to perform duties that are outside of their competence or professional licensure Education, Licensure, Certifications, Experience High School diploma or GED required Bilingual English/Spanish is required - s elected candidates will be required to complete and pass a Spanish Listening and Speaking assessment prior to receiving a contingent offer Medical or other receptionist experience preferred CPR certified or willingness to obtain Valid Texas driver's license and access to reliable transportation to all assigned work locations Selected candidates will be required to complete a pre-employment skills assessment as part of the hiring process, prior to receiving a contingent offer Selected candidates in the Clinical Services Division, Environmental Health Division, and WIC Division, will receive a conditional offer of employment contingent upon the candidate passing a pre-employment-controlled substances screening test. The candidate must be tested and receive a negative result before starting to work. All selected candidates are required to pass a background check as a condition of employment. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed without posing a direct threat to the health or safety of themselves or others. Knowledge of office practices and administrative procedures Knowledge of public health essential services Skill in using a computer, including Microsoft Office and applicable electronic health record (eCW) Knowledge in HIPAA privacy practices Knowledge in maintaining and organizing medical records Ability to communicate and interact effectively with members of the public Ability to handle stressful situations as they arise, on the telephone, and with clients in the office Ability to problem solve Ability to communicate effectively Ability to work in a collaborative manner Ability to prioritize activities and manage multiple responsibilities Ability to identify areas for quality improvement Ability to use related office equipment Environmental Factors:
Works mostly in a well-lighted, air-conditioned office. May work in various WCCHD offices around the county and in a variety of community locations. Occasional work activities may be outdoors and, therefore, employee will be exposed to heat and cold. May have extensive contact with the public. May have contact with persons who may be infected with contagious diseases. Certain immunizations and/or TB test may be required. Tobacco/vapor-free workplace. Direct Supervisor of:
0 FLSA Classification:
Non-Exempt Location and Hours :
Taylor Public Health Clinic, 115 W. 6th Street Taylor, Texas 76574; General work hours: 7:00am-5:00pm Monday-Thursday, and 8:00am-12:00pm Fridays. Employee will be required to travel to all WCCHD PHCs in Cedar Park, Round Rock and Taylor, as needed. Location and hours may vary daily between all sites based upon business need. Work may require early mornings, evenings, weekends, and/or holidays. Extended hours may be required in the event of a public health emergency. Participates as part of WCCHD's 24/7/365 preparedness and response plan. Job Performance Evaluation:
The employee will be evaluated at least annually, but more often if warranted.
