Customer Service Represntative II

Welcome! ‎ The Customer Service Representative II requires basic knowledge of job procedures and tools obtained through work experience to complete routine and standard projects and assignments within the Customer Service family. Works under general supervision. ‎ Assists customers by promptly and professionally addressing a wide range of inquiries, concerns, and issues. Demonstrates expertise in resolving customer complaints, effectively handling complex cases, and ensuring customer satisfaction through advanced support and escalation procedures. Records customer interactions and transactions with precision in the customer support database, ensuring accurate reference and tracking. Provides comprehensive guidance to customers, utilizing in-depth troubleshooting steps to diagnose and resolve technical issues effectively. Educates customers on product features, functionalities, and usage, delivering detailed information to enhance their understanding and optimize their experience. Demonstrates proficiency in processing customer orders, returns, and exchanges efficiently, ensuring accuracy and strict adherence to company policies and procedures. Collaborates with cross-functional teams, including sales and technical support, to expertly address complex customer inquiries or problems, providing comprehensive solutions. Proactively keeps customers well-informed about product updates, new releases, or relevant changes, demonstrating a high level of expertise in enhancing their usage and experience. ‎

Minimum Experience:

4+

Years Minimum Education:

High School Diploma/GED ‎ ‎ Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com Company Home Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts' history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define

Service Experts:

our unwavering commitment to our customers. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There's an Expert for that.