Customer Service Representative

Customer Service Representative USA Automotive Partners, LLC College Station, TX Job Details Full-time $48,000 - $65,000 a year 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication ERP systems Analysis skills Data management Attention to detail Customer issue escalation Pivot tables Manufacturing Analytical thinking Critical thinking Dealership experience Excel data analysis

Full Job Description Job Title:

Customer Service Representative II Position Summary :

As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction and success of our customers. You will be responsible for proactively engaging with customers, addressing their needs, and fostering long-term relationships. The ideal candidate is passionate about customer service, possesses excellent communication skills, and is adept at problem-solving.

Key Responsibilities:

1.

Customer Onboarding:

Guide new customers through the onboarding process, ensuring a seamless and positive experience. 2.

Relationship Management:

Build and maintain strong relationships with customers by understanding their unique needs and providing tailored solutions. 3.

Communication:

Serve as the primary point of contact for quotations, customer inquiries, production schedule updates, concerns, and feedback. Communicate effectively with customers as well as internal and external teams to ensure a clear understanding of expectations. 4.

Product Knowledge:

Actively pursue and develop a deep understanding of our products and services to effectively educate and assist customers in maximizing the value of their investments. 5.

Issue Resolution:

Address customer issues and concerns promptly, collaborating with internal teams to find timely and effective solutions. 6.

Feedback Collection:

Gather customer feedback and insights to contribute to product, service, and process improvements and enhancements. 7.

Support:

Provide support resources to empower customers to utilize our products and services to their full potential. 8.

Customer Advocacy:

Identify and nurture customer advocates who can contribute to testimonials and referrals.

Qualifications:

1. Minimum five years of relevant work experience in a customer-facing role within an automotive dealership or high-transaction manufacturing environment; alternatively, a background in the vehicle upfitting industry will be considered. 2. Proven experience in customer service, account management, or customer success. 3. Strong data management and analytical skills, including Excel charts and pivot tables. 4. Ability to understand and communicate technical information effectively. 5. Excellent interpersonal skills, both verbal and written. 6. Strong organizational, time management, multitasking skills, attention to detail, and ability to prioritize in a demanding, fast-paced environment are critical. 7. Critical thinking skills with a customer-centric mindset. 8. Familiarity with CRM/ERP software.

Job Type:

Full-time Pay:

$48,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person