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Service Advisor
Job
Milstead Service Center
Conroe, TX (In Person)
$70,918 Salary, Full-Time
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Job Description
Job Overview We are seeking a knowledgeable and customer-focused Service Advisor to join our dynamic team. The ideal candidate will possess a strong background in automotive service and repair, with the ability to effectively communicate with customers about their vehicle needs. This role is crucial in ensuring customer satisfaction and maintaining the smooth operation of our service department. Responsibilities Greet customers and assess their vehicle service needs, providing exceptional customer service throughout the process. Utilize automotive diagnostics to accurately identify issues and recommend appropriate services or repairs. Prepare detailed service estimates and explain the necessary work to customers, ensuring transparency and understanding. Upsell additional services based on customer needs, enhancing their overall experience while maximizing sales opportunities. Collaborate with service technicians to ensure timely completion of repairs and maintenance tasks. Maintain accurate records of services performed, parts used, and customer interactions. Handle cash transactions and manage payments efficiently while adhering to dealership policies. Stay updated on automotive technology trends, repair techniques, and dealership promotions to provide informed recommendations. Requirements Previous experience in a dealership environment or automotive service management is preferred. Strong mechanical knowledge with hands-on experience in vehicle maintenance, including oil changes, brake repair, transmissions, suspension systems, tire service, and diesel engine repair. Familiarity with automotive diagnostics and repair processes is essential. Excellent customer service skills with the ability to communicate effectively with clients about technical issues in an understandable manner. Experience in upselling services and products within an automotive context is highly desirable. Proficiency in auto estimating and service writing to create accurate work orders for technicians. Knowledge of various automotive systems including air brakes, alignment, shocks & struts, and auto body repair is a plus. Strong organizational skills with attention to detail for managing multiple tasks efficiently. Join our team as a Service Advisor where your expertise will help us deliver outstanding service while fostering long-term relationships with our customers!