Customer Service/Clerical Service

Responsibilities:

Assist in the collection of past-due accounts to ensure the Company receives payments due from clients on a timely basis. Report market activity to management by monitoring and analyzing competitor's price list and products. Make product recommendations for inclusion in the Company product line. Proactively recommend adjustments to the current product line and pricing to remain competitive in the local market. Initiating and processing requests for repair services. Advise customers about necessary service for routine maintenance. Help identify a mechanical problem by questioning the customer or doing a visual inspection. Confer with customers about inspectionresults, recommend corrective procedures, andprepareworkorder for needed repairs. Prepare a repair order showing time, cost, and labor estimates forservice. Write a brief description of the problemon the repair order to help the mechanic locate the problem. Explain the work performed and the charges to the customer. Must be able to manage customer complaints in a professional manner. Must be able to determine causes of operating errors and decide what to do about it. Determine specialized product needs and services by collaborating directly with customers. Suggest add-on sales to increase average transactions. Keep customers apprised of work progress. Keep current on new products and product updates. Perform other duties as assigned by management. Must follow all company safety policies and procedures, and immediately report all accidents to amanager or supervisor.

Job Requirements:

Possess effective communication skills in verbal, written and electronic to deal with customers,employees, vendors, and manufacturers. Ability to listen to customer needs and communicate with mechanics. Ability to create repair orders based on job estimated and customer needs. Ability to sale service repairs to customers by providing complete estimate to customer. Schedule mechanics labor based on time allocated and maintains job performance of technician. Ability to meet project deadlines and maintain constant communication with customers, technician, and management. Maintain customer relations by following up with customers after work is complete. Collect payment once work is complete and finalize repair orders at end of completion. Knowledge of the software CDK Strong written/oral communication, problem solving, and decision-making skills are required. Basic computer skills including Microsoft Word, Excel, and Outlook required.

Physical Demands:

Must be able to lift to 50 pounds. Ability to stand, walk, bend, twist, turn, climb stairs and on trailers. Due to the open environment of the shop, must be able to work in various weather and temperatureconditions to include extreme heat, humidity and cold.

Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have any experience with Decisiv? Do you have any experience with CDK Drive?

Work Location:

In person