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Customer Service Representative/Dispatcher

Job

Pulse Final Mile

Coppell, TX (In Person)

$41,600 Salary, Full-Time

Posted 6 days ago (Updated 4 days ago) • Actively hiring

Expires 7/1/2026

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Job Description

Customer Service Representative/Dispatcher Pulse Final Mile - 5.0 Coppell, TX Job Details Full-time $18 - $22 an hour 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Professional development assistance Life insurance Qualifications Customer communication Spreadsheets Logistics customer service Managing clients in a customer support role Dispatching Customer support Productivity software Order issue resolution Office phone management
Full Job Description Job Description:
Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting-edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time. As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key client(s) and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients' customers.
Responsibilities:
Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners. Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures. Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values. Ensure compliance with specified contract metrics and terms. Maintain high standards for all operational activities. Support contract drivers and customers daily. Inbound and outbound calls through the scheduled shift High volume of outbound calls to customers to confirm scheduled delivery and any pertinent information needed prior to scheduled delivery
Requirements:
1+ years of customer service experience. Experience with Microsoft Office (Excel). Excellent communication Positive attitude
Benefits:
• Paid time off • Life insurance
Schedule:
Based on market requirements and needs Holiday availability Weekend availability Ability to
Commute/Relocate:
Reliably commute or planning to relocate before starting work (Required)
Work Location:
In person Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Benefits:
Paid time off Professional development assistance
Experience:
Customer Support & Client Services Occupations:
1 year (Preferred)
Work Location:
In person
Job Type:
Full-time Pay:
$18.00 - $22.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance
Work Location:
In person