Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Library Services Representative I
Job
Town of Flower Mound
Cross, TX (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
37
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
JOB Under general supervision, the Library Services Representative I provides a welcoming environment to library patrons through professional and proactive customer service. Collaborates across work teams to support daily circulation tasks and library initiatives.
Contributes to initiatives and encourages peers to get involved with special projects and organizational goals.
Responds to patron inquiries, resolves patron issues, and assists patrons with locating materials.
Assists and instructs patrons on library technology and services.
Works cohesively in a collaborative environment to achieve library goals and meet service needs.
Processes library materials, patron holds, library card applications and fee payments.
Supports library programs and outreach for all ages.
Trains staff on circulation and other assigned duties utilizing Flower Mound Public Library (FMPL) training standards.
Directs and trains volunteers.
Supports library building technology according to library and city standards.
Supports maintenance of library collections by evaluating condition of materials according to FMPL standardsRegular and consistent attendance for the assigned work schedule is essential.
Performs other duties as assigned.
General working knowledge of library operations is preferred. Knowledge/ Skills / AbilitiesGeneral knowledge of the purposes and functions of a public library.
General working knowledge of computer operations, to include data entry, and general office procedures. Excellent skills in English, verbally and in writing, to include spelling, grammar, and punctuation.
Ability to learn routine library procedures.
Ability to sort and shelve items in alphabetical and Dewey Decimal classification order.
Ability to understand and comply with oral and written directions.
Ability to work well under pressure and stress, to include handling multiple tasks.
Ability to prioritize and organize work assignments.
Ability to maintain a professional and appropriate demeanor with staff and the public.
Ability to work various hours, to include evenings and weekends.
EXAMPLE OF DUTIES
Demonstrates excellent internal and external customer service in all interactions with respect, responsiveness, and professionalism. Communicates effectively across work teams and with the public through active listening, writing, and speaking.Contributes to initiatives and encourages peers to get involved with special projects and organizational goals.
Responds to patron inquiries, resolves patron issues, and assists patrons with locating materials.
Assists and instructs patrons on library technology and services.
Works cohesively in a collaborative environment to achieve library goals and meet service needs.
Processes library materials, patron holds, library card applications and fee payments.
Supports library programs and outreach for all ages.
Trains staff on circulation and other assigned duties utilizing Flower Mound Public Library (FMPL) training standards.
Directs and trains volunteers.
Supports library building technology according to library and city standards.
Supports maintenance of library collections by evaluating condition of materials according to FMPL standardsRegular and consistent attendance for the assigned work schedule is essential.
Performs other duties as assigned.
SUPPLEMENTAL INFORMATION
Desired QualificationsCustomer service experience is preferred.General working knowledge of library operations is preferred. Knowledge/ Skills / AbilitiesGeneral knowledge of the purposes and functions of a public library.
General working knowledge of computer operations, to include data entry, and general office procedures. Excellent skills in English, verbally and in writing, to include spelling, grammar, and punctuation.
Ability to learn routine library procedures.
Ability to sort and shelve items in alphabetical and Dewey Decimal classification order.
Ability to understand and comply with oral and written directions.
Ability to work well under pressure and stress, to include handling multiple tasks.
Ability to prioritize and organize work assignments.
Ability to maintain a professional and appropriate demeanor with staff and the public.
Ability to work various hours, to include evenings and weekends.