Technical Customer Service

Technical Customer Service AppleOne - 3.8 Duncanville, TX Job Details Full-time $17.50 - $18.00 an hour 1 day ago Benefits Dental insurance 401(k) Vision insurance Paid sick time Qualifications Live chat Hospitality Computer operation Phone communication Computer literacy High school diploma or GED Zendesk Customer support ticket management Organizational skills ServiceNow Computer skills Customer support Remote technical support CRM system proficiency Escalation handling Communication skills Entry level Client interaction via phone calls

Full Job Description This Technical Customer Service Position Features:

Job Type:

Full-Time - 8am to 8pm (can work any of these time)

Pay:

$17.50/hr Computer/Equipment will be provided

Employment Level:

Entry Level - Temporary About the Company Our client is a leading global education company committed to unlocking the full potential of learners, educators, and professionals worldwide. We create trusted content, tools, and digital solutions that support personalized learning and measurable outcomes. Position Overview We are seeking an Entry-Level Technical Customer Service Representative to support customers using our digital products and platforms. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in building a career in customer support within a technology-driven environment. The representative will provide front-line assistance, resolve user inquiries, and ensure a positive customer experience. Key Responsibilities Serve as a primary point of contact for customers via phone, email, chat, or ticketing system Assist customers with product usage questions, navigation issues, and basic technical challenges Troubleshoot common issues related to accounts, access, browsers, and online tools Provide clear, step-by-step guidance in a patient and professional manner Accurately document customer interactions, solutions, and follow-ups in the system Escalate complex or unresolved issues to advanced support teams as needed Maintain knowledge of products, updates, and support procedures Deliver consistent, high-quality customer service aligned with company standards Required Qualifications High school diploma or equivalent Strong verbal and written communication skills Customer-focused mindset with the ability to remain calm and professional Basic computer skills and comfort navigating multiple systems Ability to learn new products and processes quickly Strong attention to detail and organizational skills Preferred Qualifications Previous customer service experience (call center, retail, support, or hospitality) Experience supporting customers with online tools or digital platforms Familiarity with CRM or ticketing systems (Zendesk, ServiceNow, Salesforce, etc.) Interest in technology, education, or digital products Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1010