Job Description
AUTOMOTIVE SALES & CUSTOMER EXPERIENCE COORDINATOR - EL PASO, TX
Join One of the Top Automotive Styling Shops in the Region Tint World El Paso is growing and preparing to open a second location. We're looking for a highly organized, customer-focused Automotive Sales & Customer Experience Coordinator to join our team. This position is ideal for individuals with experience in automotive sales, customer service, appointment scheduling, lead management, or service advisor roles who enjoy helping customers, staying organized, and driving results. This is not a receptionist position. This role is responsible for managing customer relationships, following up on leads, scheduling work accurately, and helping drive sales growth. Success in this position requires urgency, follow-through, strong communication skills, and a commitment to responding quickly to customer inquiries. This role is critical to the success of our operation. The ideal candidate understands that every missed call, unanswered text, and unworked lead represents a missed opportunity. We're looking for someone who takes ownership, follows through, and helps keep both our customers and our schedule on track. Why Join Tint World El Paso? Growth opportunities as we prepare to open our second location Competitive pay with commission opportunities Healthcare benefits Paid holidays and paid vacation Five-day work week Professional uniforms provided Ongoing training and development Strong team culture focused on accountability, customer service, and continuous improvement Work with the only Tesla-authorized and Rivian-authorized XPEL installer in the region Exposure to window tint, Paint Protection Film (PPF), ceramic coatings, residential film, and commercial film projects Fast-paced environment where no two days are the same What You'll Do Greet customers and provide an outstanding customer experience Answer phones, text messages, emails, website inquiries, and online leads promptly and professionally Build estimates, schedule appointments, and process sales Manage and follow up on a high volume of incoming leads Help maximize appointment bookings and sales conversions Ensure customer communication is timely, accurate, and professional Maintain accurate customer records, notes, statuses, and follow-up activities within company software Coordinate scheduling and communicate effectively with production staff Ensure appointments are scheduled accurately and efficiently Help maintain a professional showroom and customer experience Support the team in achieving sales, customer service, and operational goals Who We're Looking For Highly organized and detail-oriented Comfortable managing multiple priorities at once Strong communicator both in person and over the phone Takes ownership and follows through on commitments Comfortable discussing pricing, overcoming objections, and closing sales Able to thrive in a fast-paced environment Committed to delivering an exceptional customer experience Requirements Prior sales and/or customer service experience required Comfortable using computers and learning new software systems Strong organizational and multitasking skills Saturday availability required Preferred Qualifications Experience handling a high volume of incoming leads Experience as a Service Advisor, Sales Coordinator, Customer Experience Coordinator, Appointment Coordinator, or Inside Sales Representative Automotive industry experience CRM, POS, scheduling software, or customer management system experience Bilingual (English/Spanish) About Tint World El Paso Tint World El Paso is a veteran-owned and operated business, a four-time Best of El Paso winner, and one of the top-performing Tint World locations in the network. As we prepare to open our second location, we are investing in our people, training, and systems to support long-term growth. We are deeply involved in the community and believe in using our business as a platform to create opportunities, support local organizations, and invest in our team. We are looking for team members who want to build a career, grow professionally, and be part of something bigger. Interested? Call or text Alex Guerrero at (915) 526-3382 to submit your resume and schedule an interview. When applying, please tell us about a time you successfully managed multiple customers, leads, or appointments at the same time. Job Type:
Full-time Pay:
$13.00 - $17.00 per hour Benefits:
Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Experience:
Customer Service :
4 years (Preferred) Sales:
4 years (Preferred) License/Certification:
Drivers License (Required) Work Location:
In person
