Library Services Representative I

Library Services Representative I Town of Flower Mound - 3.8 Flower Mound, TX Job Details Full-time $37,128 a year 1 day ago Benefits Wellness program Paid holidays Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Paid sick time Qualifications Customer communication Computer literacy High school diploma or GED Dollies Materials handling Full Job Description Salary $37,128.00 Annually Location Town Hall, 2121 Cross Timbers Rd, Flower Mound

TX 75028, TX

Job Type Full Time Regular Job Number 2026-52 Department Library Services Division Library Services Opening Date 05/29/2026 Description Under general supervision, the Library Services Representative I provides a welcoming environment to library patrons through professional and proactive customer service. Collaborates across work teams to support daily circulation tasks and library initiatives. Examples of Duties Demonstrates excellent internal and external customer service in all interactions with respect, responsiveness, and professionalism. Communicates effectively across work teams and with the public through active listening, writing, and speaking. Contributes to initiatives and encourages peers to get involved with special projects and organizational goals. Responds to patron inquiries, resolves patron issues, and assists patrons with locating materials. Assists and instructs patrons on library technology and services. Works cohesively in a collaborative environment to achieve library goals and meet service needs. Processes library materials, patron holds, library card applications and fee payments. Supports library programs and outreach for all ages. Trains staff on circulation and other assigned duties utilizing Flower Mound Public Library (FMPL) training standards. Directs and trains volunteers. Supports library building technology according to library and city standards. Supports maintenance of library collections by evaluating condition of materials according to FMPL standards Regular and consistent attendance for the assigned work schedule is essential. Performs other duties as assigned. Minimum Qualifications A High School Diploma or General Equivalency Diploma (GED) is required. Six months of general office experience or office vocational training is required. Physical Abilities The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Ability to see, talk, hear, and write. Ability to transport various boxed documents, with weight up to 52 lbs., with the use of dolly for assistance. Ability to lift up to 25 lbs. of heavy boxes, books, equipment, etc. Ability to file/shelf and retrieve items stored on high bookshelves. Ability to stand for extended periods of time; and walk, bend, stoop, reach, climb, and work in confined spaces. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Desired Qualifications Desired Qualifications Customer service experience is preferred. General working knowledge of library operations is preferred. Knowledge/ Skills / Abilities General knowledge of the purposes and functions of a public library. General working knowledge of computer operations, to include data entry, and general office procedures. Excellent skills in English, verbally and in writing, to include spelling, grammar, and punctuation. Ability to learn routine library procedures. Ability to sort and shelve items in alphabetical and Dewey Decimal classification order. Ability to understand and comply with oral and written directions. Ability to work well under pressure and stress, to include handling multiple tasks. Ability to prioritize and organize work assignments. Ability to maintain a professional and appropriate demeanor with staff and the public. Ability to work various hours, to include evenings and weekends.

Important Notice:

To ensure you receive all communications regarding your application, please add to your safe sender list and regularly check your email (including your spam/junk folders). All important updates and requests will be sent from this address. Regular full-time employees are eligible for a range of benefits designed to support your well-being and work-life balance. Below is an overview of what we offer:

Health & Wellness Medical Insurance:

Comprehensive coverage that includes doctor visits, prescriptions, specialist care, and hospital services. We offer two health plan options to suit your needs.

Dental Insurance:

Coverage for routine check-ups, cleanings and other dental procedures.

Vision Insurance:

Coverage for eye exams, glasses and contact lenses.

Wellness Program:

Free access to the Town's Community Activity Center, participation in wellness challenges, and health resources to help you maintain a healthy lifestyle. Retirement & Financial Benefits Texas Municipal Retirement System (TMRS): Upon retirement the Town matches retirement contributions 2:1 to help you save for retirement. 457-

Pre and Post Tax Deferred Compensation:

Voluntary contributions to help you save for retirement.

Disability Insurance:

Long-term and optional short-term disability coverage in the case of illness or injury.

Paid Time Off:

Vacation :

Paid vacation days each year to help you relax and recharge.

Sick:

Paid sick days each year for illness or medical appointments.

Holidays:

Paid time off for Town recognized holidays, such as New Year's Day, Christmas Eve & Christmas Day, and others. Work -

Life Balance:

Employee Assistance Program (EAP) : Access to mental health support, financial planning resources and other services for you and your dependents.

Compressed Work Schedule:

Complete your full workweek in fewer than five days.

Flex Place Work:

Work up to 90 days away from the worksite.

Flex-Time Work Schedule:

Flexible arrival and departure times to complete a full workweek of hours. For details, please contact the Human Resources Department at 972.874.6011 or .