Customer Experience Specialist

After customers purchase technical consumer products, our customer service team helps them get more out of their new technology. You enjoy leading and helping others and maintaining customers' trust in the brands we represent as the skilled expert, troubleshooting and solving problems. You use problem-solving and people skills to assure customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, your and your team provide advice and support for every caller. Key Qualifications Strong people skills and a knack for problem solving. Ability to maintain composure and customer focus while troubleshooting and solving technical issues. Ability to adhere to solve customer problems swiftly. Ability to thrive on change as products change and evolve You maintain composure and customer focus while troubleshooting and solving issues. You reassure customers when delivering product diagnoses and potential solutions. Description You provide insightful advice and friendly, hands-on technical support to customers in need. You quickly diagnose product issues, explaining situations with patience and empathy. After determining what is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill a high level service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and training. Requirements You have experience in Customer Service You have an aptitude for acquiring skills in technical repairs and an eagerness to learn. You have excellent time management skills and can make decisions quickly. High School diploma or equivalent 1 year of retail or customer service experience Responsibilities Answer incoming/outgoing telephone calls for Clients while performing as lead on a small team. Provide accurate information about client products and services to the caller and educate callers on how to use client products Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion. Data entry on tracking systems for recording call notes, questions, and suggestions Must have basic troubleshooting skills Provide excellent quality customer service and other duties as assigned You Want to Join Because... You'll join with a great small team (team of 8) in a positive environment Large airy room with lots of natural sunlight All agents work on power height adjustable desks. Sit or stand as you wish! Medical benefits, PTO and holiday pay

Job Type:

Full-time Pay:

$20.00 - $27.00 per hour

Shift:

8 hour shift

Work Location:

In person