Customer Service Representative/Dispatcher

About Accelerated Accelerated, Inc. is a leading logistics company renowned for its reliability and efficiency in cargo transport. Established in 1977 by Barry Pearse, Accelerated has grown from a modest operation with just two vans into a major player in the logistics industry. Our headquarters in Nashville, TN, and our extensive network of terminals across the U.S. reflect our commitment to providing exceptional supply chain solutions. As a family-owned business, we pride ourselves on fostering a culture of trust, collaboration, and innovation. Under the continued leadership of Barry Pearse and his son Brook Pearse as President, we've consistently expanded our reach. Our growth has seen us establish terminals from Atlanta to Dallas, Chicago to Los Angeles, and beyond. Accelerated's history is marked by strategic expansions and a relentless drive to meet the evolving needs of our clients. From our early days in Nashville to our recent addition in Denver, CO, our dedication to excellent service and operational excellence remains unwavering. Join us at Accelerated, Inc. where we blend cutting-edge technology with a personal touch to ensure logistics needs are met with unmatched precision and care.

Shift:

Tuesday -

Saturday :

1000 -1800 Job Summary Accelerated, Inc. is seeking a detail-oriented and proactive Customer Service Representative/Dispatcher to manage a variety of logistics and shipping operations while ensuring the smooth and efficient movement of freight. This dual-role position involves tracking and tracing customer freight, handling pickup requests, managing schedules, and providing excellent customer service. The ideal candidate will be responsible for coordinating and optimizing the movement of goods, communicating with drivers, clients, and internal teams, and ensuring timely deliveries while maintaining accurate documentation and operational efficiency.

Responsibilities:

Input shipment data into the system accurately and efficiently. Participate in various clerical duties and support other teams as needed. Track and trace customer freight, configure rates, provide quotes, and handle pickup requests. Label freight and issue proof of delivery as required. Maintain organized filing systems and ensure proper documentation. Address customer inquiries, inform them of shipping delays, and dispatch points. Provide proactive updates to customers and resolve any service-related issues. Plan and optimize delivery routes for drivers to ensure timely and efficient transportation of goods. Monitor vehicle locations and delivery statuses using dispatch software and GPS systems. Troubleshoot issues during transportation, including delays, accidents, or malfunctions, and implement solutions. Create and maintain accurate schedules for drivers, ensuring compliance with hours-of-service regulations. Communicate call outs from dock workers and drivers to Management and HR. Serve as the primary point of contact between drivers, customers, and internal teams. Communicate with Dock Supervisor or warehouse staff to document damages and verify freight. Ensure timely completion of all paperwork, including bills of lading, delivery receipts, and regulatory documents. Evaluate driver performance and provide constructive feedback. Collaborate closely with inventory and warehousing teams to optimize operational workflows. Perform warehouse and dock checks as required, counting and verifying freight. Manage dock inventory and conduct regular checks. Adapt to changing priorities and effectively handle unexpected challenges.

Experience:

1+ year of dispatch experience or customer service experience, preferably in logistics or transportation. Basic understanding of logistics processes, freight shipping, and transportation regulations is a plus. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with dispatch software or GPS systems. Strong data entry skills and experience navigating TMS systems efficiently. Excellent verbal and written communication skills. Ability to troubleshoot issues, offer solutions, and maintain high customer satisfaction levels. Strong organizational and time management skills, with the ability to multitask in a fast-paced environment. Ability to work collaboratively across departments and adapt to changing priorities.

MUST BE ABLE TO PASS COMPANY BACKGROUND CHECK AND DRUG SCREEN

Benefits:

Competitive pay Benefits (Medical, Dental, Vision, etc.) available after 60 days. Paid Time Off available after 6 months. Eligible for Holiday Pay after 90 days. Eligible for 401k with company match after 1 year. Driver referral program Opportunities for career growth and advancement within the company. Annual pay increases with review. Equal Employment Opportunity Statement Accelerated, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by federal, state, or local law. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All employment decisions are based on merit, qualifications, and business needs. If you require assistance or accommodation during the application process, please let us know, and we will make every effort to provide support.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required)

Air Freight:

1 year (Required)

Dispatching:

1 year (Required)

Work Location:

In person