Customer Support Technician

Customer Support Technician Komax Holding AG Grand Prairie, TX Job Details Full-time $25 - $40 an hour 1 hour ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off 401(k) 4% Match Vision insurance 401(k) matching Qualifications Customer communication Full Job Description Job Description The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network. The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network. Pay range and compensation package

Compensation:

$25-40/hour, based on industry experience, plus bonus opportunity. Benefits Our positions come with a benefits package that includes: Medical, dental & vision.

Our total compensation package includes:

401k plan with a 4% company match when you contribute 5%. Annual performance-based bonuses. Annual performance-based merit increases. Competitive base, bonus opportunity. 11 paid holidays. 3 weeks' paid time off (PTO) years 1 to 3. 4 weeks' PTO years 3 and 4. 5 weeks' PTO 5 + years. Travel points for airlines, hotels, and expenses are retained by the employee for personal use. Join us in fostering an empowering culture that celebrates and recognizes the employees! Customer Support Technician The technician will be traveling 50% mainly across US and Canada and occasionally Mexico. We are looking for someone willing to travel, with knowledge in electronics, mechanics and automation systems. Strong work ethic, teamwork and pro-active attitude, the technician will be in direct contact with customers. A period of training will be held first in house where the technician will receive basic knowledge on the equipment then on the field where he will assist senior technician and learn from experience in real context. After that period the technician will be in charge of the installation and maintenance of marker equipment and guarantee the satisfaction of the customer.

ESSENTIAL DUTIES & RESPONSIBILITIES

In the field duties Complete preventive and curative maintenance. Installation and training of operator and maintenance staff. Ensure safety practices are respected. Reporting and address open points. In house duties Follow up on customer needs. Test and repair defective parts. Prepare visits including kitting and coordinate service with customers. Process paperwork. Support continuous improvement activities. The ideal candidate must be enthusiastic, energetic, and a self-motivated team player with good communication skills and a high level of attention to detail. Information at a

Glance Posting Location:

Buffalo Grove. Illinois, Grand Praire.

Texas Professional area:

Sales & Service Career Level:

Entry-Level Employment Type:

Fulltime Do you have any questions? For further details, please contact: Karen Plendl