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Customer Service Call Center Representative
Job
Farmers Electric Cooperative
Greenville, TX (In Person)
Full-Time
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Job Description
We are looking for a dedicated and caring individual to provide exceptional member care service. As one of the first points of contact, you will be responsible for providing members with superior service over multiple channels, including phone, chat, email, mail, or person-to-person. Your exceptional customer service skills are needed to serve our membership by responding to member inquiries, investigating and resolving member concerns, initiating service requests, explaining energy-related charges, offering energy saving advice, processing billing and payments, handling credit collections, and other customer-related responsibilities. The successful candidate must possess outstanding interpersonal, listening, problem-solving, verbal and written communication skills; attention to detail; excellent organizational skills; and the ability to handle multiple assignments. This position requires you to use patience and understanding to uncover member needs, answer questions, and leave a positive impression on every member interaction. Three to five years' experience in customer service required. Microsoft Office Word and Excel knowledge preferred. Experience in collections desired. Bilingual (English/Spanish) applicants are encouraged to apply. This position earns a competitive salary based on experience. We also offer paid training, health insurance, generous paid time off (PTO), paid holidays, a retirement pension plan, and a 401(k) plan. This job will report to our Greenville, Texas office. The assigned hours will be Monday - Friday 8 am - 5 pm with occasional overtime during peak seasons and has potential as future hybrid position.