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Customer Service Technician

Job

University of Houston System

Houston, TX (In Person)

$32,995 Salary, Full-Time

Posted 1 week ago (Updated 6 days ago) • Actively hiring

Expires 7/18/2026

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Job Description

Department :
Financial Aid Salary :
$32,995
Description :
Job Summary The Customer Service Technician provides general information to current and prospective students and to other university visitors. Duties Provides customer support by answering questions and resolving minor issues Collects documents and provides assistance with obtaining documents Ensures the customer understands processes Performs data entry and administrative tasks as required Marginal Duties Performs all other duties as assigned
Supervisory Responsibilities Direct Reports:
Supervises student workers
Delegation of Work:
Regularly assigns work to subordinate(s)
Supervision Given:
Supervises the work of student employees
Qualifications Required Education:
Completion of some college coursework
Required Experience:
Minimum of one (1) year of related job experience
License/Certification:
None required
Preferred Qualifications None Knowledge, Skills and Abilities Knowledge:
Knowledge of the departmental processes in a higher education environment, and of the associated trends, issues, and accepted practices
Skills:
Good technical skills, including proficiency in PeopleSoft Strong analytical and problem solving skills Excellent interpersonal and communication skills
Abilities:
Ability to understand and explain university policies and processes Ability to verify information for customers and assist Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
Work Location and Physical Demands Primary Work Location:
Works in an office environment
Physical Demands:
Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. All positions at the University of Houston-System are security sensitive and will require a criminal history check. The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.