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Customer Service Representative
Job
Frontier Transport, NA LP
La Porte, TX (In Person)
$37,440 Salary, Full-Time
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Job Description
General Duties and Responsibilities:
1. Provide "world class" customer service for all Transport customers 2. Process all bulk truck orders 3. Communicate with customers regarding the status of their deliveries to completion. 4. Manage customer inventory in multiple systems 5. Create deliveries and goods issue in multiple systems 6. Schedule pickup and delivery appointments 7. Manage offsite railcars 8. Act as liaison between customer and operations 9. Responds to customer related issues with effective verbal and written communication 10. Ensures accurate data entry 11. Meets all established deadlines 12. Solves problems with effective trouble shooting 13. Answers all customer complaints in a timely manner 14. Understands and maintains all customer systems 15. Understands and maintains our systems 16. Gives necessary instructions to operations in a timely manner 17. Manages all documents essential to superior customer service MissionCritical Outcomes- ≥ 98% order accuracy
- Responds to customer complaints within 30 minutes of notification
- Maintains a 3 day advance plan and 1 day need analysis
- All bulk truck orders set up 7 days in advance Break Through Outcomes
- Meets customer deadline 100% of time
- Maintains a 5 day planning horizon
- Advances productivity against standards by 10 percent
- Maintains 100 percent attendance
- Zero unresolved customer complaints
- Shadow others in department, act as backup as necessary
- Positive customer feedback at all times