Client Service Representative / Veterinary Receptionist

Client Service Representative / Veterinary Receptionist Lorena Veterinary Center Lorena, TX Job Details Full-time 3 days ago Qualifications Customer communication Phone answering Phone reception High school diploma or GED Managing clients in a customer support role Patient scheduling via phone Veterinary terminology Full Job Description Lorena Veterinary Center is seeking a friendly, professional, and highly organized Client Service Representative (CSR) to join our fast-paced, team-oriented veterinary practice. As the first point of contact for clients and their patients, you play a vital role in shaping every client's experience and supporting the smooth operation of our hospital. If you thrive in a fast-paced environment, enjoy helping people and their pets, and value teamwork, we'd love to meet you. About the Role The CSR is responsible for delivering exceptional customer service, managing client communications, and providing essential administrative support to our medical and management teams. You'll help ensure each visit is efficient, positive, and aligned with our high standards of patient care. What You'll Do Greet clients and manage check-in/check-out with warmth and accuracy Answer phones, schedule appointments, and handle client communications Maintain organized, accurate medical records in Shepherd Process payments and review invoices Keep reception and exam areas clean and welcoming Support the medical and management teams with administrative tasks Maintain a compassionate, professional, team-focused attitude

What We're Looking For Required:

5+ yrs Receptionist experience (preferably in veterinary or medical setting) including appointment scheduling, client/patient interaction, & money handling High School Diploma or equivalent Strong communication and customer service skills with tact and diplomacy Ability to multitask in a busy environment Detail oriented, organized, and reliable Proficiency with computers, email, and practice management software (Shepherd preferred). Ability to work collaboratively and support our hospital's philosophy and medical standards. Work Environment Includes long periods of standing/walking, exposure to animals and clinical odors/noise, including working up to 10-hour shifts with extended periods of standing, walking, and movement; lifting 40-50 lbs independently and more with assistance; ability to work safely in a clinical environment with exposure to noise, odors, and animal waste. Professional Expectations Maintain punctuality and reliability Maintain a professional, positive, team-focused attitude Use appropriate medical terminology and follow hospital protocols Interact with clients and colleagues with compassion, respect, and professionalism. Demonstrate resilience, problem solving, and sound judgment Uphold hospital ethics and support the team's mission and standards. Demonstrate adaptability, problem-solving skills, and strong communication. Participate in staff meetings, training, and community events. Why Join Us At Lorena Veterinary Center, we are dedicated to delivering exceptional care to our patients and outstanding service to our clients. You will be part of a supportive, compassionate team that is committed to professionalism, respect, collaboration, teamwork, and high-quality patient care. Each team member is expected to act with kindness, compassion, honesty, understanding, patience, generosity, humility, and integrity. We value maintaining a clean, positive, respectful environment and helping every team member grow and succeed. Your work directly contributes to the wellbeing of our patients and the trust our community places in us. Before applying , please visit our website lorenavets.com to learn a little bit more about us, to determine how you fit our company and culture. Application Question(s): What do you know about Lorena Veterinary Center and how does that align with what you are looking for in a workplace?

Work Location:

In person