Customer Service/Sales Representative

Position Overview Trophy Deals is seeking an experienced Customer Service / Sales Representative to join our fast-paced awards manufacturing and sales team. This role requires a highly organized, motivated professional who thrives in a high-volume environment and is passionate about delivering exceptional customer service while driving sales growth. The ideal candidate will have a minimum of 4 years of experience in a fast-paced customer service or sales environment and the ability to manage multiple customer accounts, quotes, and orders simultaneously while maintaining a high level of accuracy and professionalism. This position plays a critical role in supporting customers ordering custom awards including rings, medals, trophies, plaques, and promotional items for sports leagues, tournaments, schools, and organizations nationwide. Key Responsibilities Customer Service & Relationship Management Provide exceptional service to customers via phone, email, and text communication Build and maintain strong relationships with new and existing clients Respond promptly to customer inquiries regarding pricing, product options, artwork, and order status Assist customers in selecting appropriate award products for their events Maintain consistent follow-up with customers to ensure satisfaction and repeat business Sales & Account Management Generate and manage sales quotes and orders Proactively reach out to previous customers and new prospects Identify opportunities to upsell or cross-sell additional products Meet or exceed individual sales and outreach targets Track customer interactions and sales activity within internal dashboards and systems Order Coordination Work closely with graphics and production teams to ensure artwork approvals and order accuracy Ensure all orders include complete information, correct artwork, and accurate pricing Monitor orders through the production process to ensure deadlines are met Communicate production timelines and shipping expectations with customers Administrative Duties Maintain accurate records of customer communications, quotes, and orders Update internal sales dashboards and tracking systems daily Assist with marketing outreach including email campaigns and prospecting Follow company procedures for order processing and documentation Required Qualifications Minimum 4 years experience in a fast-paced customer service or sales environment Strong multitasking and time management skills Excellent verbal and written communication abilities Ability to manage multiple customers, quotes, and orders simultaneously High attention to detail and accuracy Strong problem-solving skills and ability to resolve customer concerns professionally Proficiency in email, spreadsheets, and order management systems Ability to work effectively in a team-oriented environment Preferred Qualifications Experience in awards, promotional products, sports leagues, or manufacturing Inside sales or account management experience Familiarity with custom product ordering and artwork approval processes

Pay:

$16.00 - $18.00 per hour

Benefits:

Flexible schedule On-the-job training Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

3 years (Required) Ability to

Commute:

Madisonville, TX 77864 (Required)

Work Location:

In person