Bilingual Licensed Insurance Customer Service/Retention Agent (copy1)

Job Overview Our office is expanding and we are looking to hire the right individual to join our outstanding customer retention team. We are currently seeking to fill a full-time position. Our Customer Retention Agent will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Insurance industry or office experience and knowledge is required as it's a greater benefit relating to customers in the beginning for this position. •You must be Property and Causality licensed to be considered for the position or be willing to complete licensing. Agency will pay for all licensing cost. •All applicants will receive an online assessment immediately after applying. Incomplete assessments will not be considered further for this position.•

Salary Range:

$45,000.00 - $65,000.00 per year Benefits Annual Base Salary + Commission Paid Time Off (PTO) Mon-Fri Schedule Evenings Off Hands on Training Requirements Maintain upbeat, positive attitude Willingness to learn and be coach able A great self starter Basic computer skills Proficient in n Microsoft Word, Excel, and various windows application Responsibilities Answering phones, assisting customers and completing re-shop of existing policies. Professional phone etiquette Ability to perform client focused needs analysis Career minded vision Follow through and exceed current and prospective client expectations Multi-tasking skills Setting goals with an action plan Building relationships with clients If you are motivated to succeed and can see yourself in this role. please upload your resume. We will follow up with you on the next steps in the interview process. About Us We are a Goosehead Insurance agency franchise located in Mansfield, TX Our agency gives our customers the power to choose from an unmatched A-rated carrier portfolio, so you can offer premier coverage at the most competitive rate.