Member Service Representative I

I. POSITION SUMMARY

Provides a variety of clerical and administrative tasks related to the receiving and Crediting of member-consumer payments in conformance with approved accounting practices and procedures.

II. REPORTING RELATIONSHIPS A.

Reports to: Member Services Manager& Lead Member Services representative

III. MAJOR RESPONSIBILITIES A.

Receives and credits member-consumer payments through mail and the counter and drive-in window. B. Prepares a variety of reports which require investigation, verification, classification, recording and /or reconciling of data. C. Receives member consumer requests for connections, disconnections, reconnections or new services. D. Completes paperwork on terminated accounts. E. Receives service orders and forwards to appropriate department for actions. F. Responds to member-consumer inquiries, satisfies their complaints and, if unable to do so, refers them to the proper person(s). G. Observes all safety rules. H. Processes returned checks The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities required of personnel so classified. The Member Services Representative I shall be required to perform any other duties assigned in order to fulfill the objectives of the Cooperative.

IV. EXTERNAL RELATIONSHIPS A.

Member-Consumers:

Communicates with concerning accounts and to explain the services offered, rates, policies, procedures and benefits to which a cooperative member-consumer is entitled. B.

General Public:

Maintains good relations in all contacts with the general public.