Customer Service Associate

Customer Service Associate Northcrest Digital Agency Murphy, TX Job Details Full-time $20 - $26 an hour 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Vision insurance Opportunities for advancement Qualifications Live chat Record keeping Computer operation Phone communication Computer literacy Upselling Greeting customers Microsoft Office Administrative experience Cross-selling Attention to detail CRM system proficiency Escalation handling Communication skills Entry level Client interaction via phone calls Full Job Description We are looking for friendly, professional, and customer-focused individuals to join our team as Customer Service Associates . In this role, you will assist customers, handle inquiries, and ensure a smooth and positive experience across all interactions. If you enjoy helping people and delivering excellent service, this opportunity is perfect for you. Key ResponsibilitiesCustomer Interaction & Support Greet and assist customers in a courteous and professional manner Respond to inquiries via phone, email, chat, or in person Provide accurate information about products, services, and policies Ensure every interaction results in a positive customer experience Issue Resolution Identify customer concerns and provide effective solutions Handle complaints with patience and professionalism Escalate complex issues when necessary Follow up to ensure complete resolution and satisfaction Sales & Service Support Assist customers with product selection and recommendations Support upselling and cross-selling when appropriate Stay updated on products, services, and promotions Administrative Tasks Record customer interactions and update system records Maintain accurate documentation of inquiries and resolutions Ensure confidentiality of customer information Qualifications & Skills Strong communication and interpersonal skills Customer-focused mindset with a positive attitude Problem-solving and multitasking abilities Basic computer knowledge (MS Office, CRM tools) Attention to detail and reliability Ability to work in a fast-paced environment Prior experience is a plus (freshers welcome) Work Details Full-time / Part-time opportunities available Flexible shifts or working hours Paid training provided What We Offer Friendly and supportive work environment Opportunities for career growth and advancement Skill development in customer service and communication Performance-based incentives and recognition Stable and long-term career opportunities Apply Today If you are passionate about customer service and enjoy interacting with people, we encourage you to apply. Shortlisted candidates will be contacted for the next steps.

Pay:

$20.00 - $26.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person