Honda Service Advisor

Honda Service Advisor Norm Reeves Honda North Richland Hills

• 3.2 North Richland Hills, TX Job Details Full-time $60,000
• $125,000 a year 14 hours ago Benefits Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Team leadership Driver's License Data interpretation

Full Job Description Location :

North Richland Hills, TX (Onsite) |

Type :

Full Time |

Salary Range:

$60,000

• $125,000 Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida.

With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

Schedule :

Monday-Saturday | Sundays off with another day off mid

• week.

We are seeking a customer-focused and driven Service Advisor to join our team. In this role, you will be the primary point of contact for service customers, ensuring a smooth and professional experience from check-in to vehicle delivery. The ideal candidate thrives in a fast-paced environment, communicates effectively, and is motivated to deliver excellent customer service while achieving performance goals.

What You'll Do:

Greet guests as they arrive in the Service drive Advising customers on maintenance and repair options, including upselling additional services when appropriate Preparing accurate service estimates and quotes for customers, ensuring clarity on costs and timelines Collaborating with the service technicians to relay customer concerns and ensure accurate service execution Maintaining detailed records of customer interactions, services performed, and parts used, as well as managing service history Communicate empathetically with guests about their vehicle Provide timely follow-up progress of each repair order and contact guests with repair changes Analyze quality control reports and maintain a high Customer Service Index Score Process monetary transactions

What You'll Need:

Full time availability. You'll also need to be at least 18 years old. Previous Service Advisor experience preferred A valid driver's license and acceptable driving record Creative, positive, team player attitude Ability to analyze situations and make win-win business decisions Honesty, empathy, and exceptional communication skills Leadership skills in team-based and independent settings Benefits & Employee Perks Medical, Dental, Vision, and Complimentary Life Insurance 401k Matching and FSA Tuition Reimbursement Paid Time Off (accrues) Supplemental Insurance (Hospital, Accident, Critical Illness) Discounts on Vehicles, Services, and Parts Tips for a

Successful Application & Interview Process:

Bring Your Best Resume

• Upload your most recent version so we can see all you've accomplished Dress to Impress
• First impressions count. Dress professionally and bring your authentic self Rescheduling or Canceling Interviews
• Life happens!

If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key

Behaviors Preferred Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Functional Expert:

Considered a thought leader on a subject

Team Player:

Works well as a member of a group

Motivations Preferred Financial:

Inspired to perform well by monetary reimbursement

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.