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Call Center - Customer Service Representative
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Gotrax
Plano, TX (In Person)
$35,360 Salary, Full-Time
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Job Description
Call Center
- Customer Service Representative Gotrax Plano, TX Job Details Full-time $16
- $18 an hour 6 hours ago Benefits Paid training Paid holidays Health insurance Dental insurance Paid time off On-the-job training Parental leave Vision insurance Qualifications Spanish Google Workspace Customer returns handling Phone communication Call center experience English Databases High school diploma or GED Task prioritization Customer support ticket management Computer skills Escalation handling Entry level Time management Client interaction via phone calls Full Job Description GOTRAX is an electric scooter/bike startup based in Plano, TX.
Job Summary:
The ideal candidate will be an independent worker, fast learner, self-motivated, personable, detail-oriented, reliable, and organized professional capable of handling dozens of client support tickets while utilizing outstanding customer service. Responsible for answering inbound customer calls and escalating customer inquiries to the appropriate team or department. The ideal applicant will have experience with- Ticketing Software
- Handling Support tickets for warranty, returns, product questions and order questions. Phone Support
- inbound and outbound customer calls.
Roles and Responsibilities:
Under the direction of the Customer Service Manager, roles and responsibilities include but are not limited to: Answering and promptly responding to department calls and electronic service inquiries. Reconciling requests and orders throughout multiple company databases Hitting goals for key metrics in the customer service departmentSkills:
Attention to detail. Outstanding customer service skills Multi-tasking ability Consistent punctuality, reliability, friendliness, and professionalism, even while under pressure Excellent Microsoft computer skills and proficiency in Google Suite Ability to handle multiple requests and inquiries in a professional, friendly, timely, and upbeat manner. Excellent time management and independent prioritization Positive and self-motivated Excellent communication: interpersonal, written, verbal. Flexible and willing to learn and take on new tasks. Maintain confidentiality in all aspects of work. Must be a problem solver and address issues without direction.Requirements:
High school diploma or GED Must be 18+ Must be able to pass a background check. Must be able to pass a drug screening. Must have reliable transportation to and from work every day. Must be legally able to be employed in the United States Ability to interact professionally and respectfully with all clients, employees, and those from external organizations. Must have call center or phone support experience Must be bilingual (English and Spanish)Benefits:
Three (3) days Sick PTO, five (5) days' Vacation PTO, and Seven (7) Company paid holidays per year. Paid Paternity (2 weeks) and Maternity Leave (6 weeks). Employee Medical/Dental/Vision Insurance (75% company paid, 25% employee paid). Workers' Comp Insurance coverage.Job Type:
Full Time; In-Person Work schedule andLocation:
Monday to Friday, 8 AM- 5PM (may vary) 3900 W Plano pkwy, Plano, TX 75075 We are an equal opportunity employer, a drug-free workplace, and participates in the DHS E-Verify program.
Pay:
$16.00- $18.