Client Service Coordinator

Client Service Coordinator Bright Star Care of Plano - 2.4 Richardson, TX Job Details Full-time From $45,000 a year 3 hours ago Benefits Health savings account Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Teamwork Phone communication Team development Driver's License Organizational skills Office phone management Time management Full Job Description Join Our Team as a Client Service Coordinator We are looking for a high-energy, service-driven teammate who thrives in a fast-paced environment and is passionate about making a meaningful difference in people's lives. This role is ideal for someone who: Loves being on the phone and excels in fast, high-volume communication Delivers exceptional customer service every single day —no exceptions Brings a positive, can-do attitude even under pressure Is motivated, proactive, and driven to make an impact Values teamwork and collaboration as essential to success Non-negotiables for this role: ✅ Heavy phone usage & real-time communication ✅ Customer service excellence ✅ Positive, solutions-focused attitude ✅ Strong team orientation Position Overview The Client Service Coordinator plays a critical role in ensuring outstanding service delivery to both clients and caregivers . This individual is the central hub of communication—coordinating staffing, solving problems in real time, and building strong relationships through consistent, high-quality interactions. This is a fast-paced, phone-heavy role that requires quick thinking, compassion, organization, and a commitment to excellence. Key Responsibilities Staffing & Scheduling Coordinate daily and long-term staffing needs through high-volume phone communication Manage caregiver schedules and adjust based on real-time client needs Quickly resolve shift gaps, call-offs, and coverage issues Customer Service & Communication (CORE FOCUS) Serve as a primary point of contact for caregivers, clients, and families Handle frequent inbound and outbound calls with professionalism and urgency Deliver exceptional customer service in every interaction De-escalate concerns and provide fast, effective solutions Training & Team Support Organize and facilitate caregiver orientation Provide coaching, encouragement, and performance feedback Foster a positive, team-first culture Client Relations & Service Excellence Build strong, trusting relationships with clients and families Ensure consistent, high-quality care experiences Respond quickly and empathetically to client needs Operational Efficiency Monitor scheduling patterns for cost-effective service delivery Maintain accurate records and documentation Deliver supplies or equipment to client homes as needed (mileage reimbursed) On-Call Responsibilities Participate in a rotating 24/7 on-call schedule Provide urgent support using sound judgment and professionalism Qualifications Experience in home care, healthcare, staffing coordination, or high-volume customer service roles preferred Proven ability to handle heavy phone usage and multitasking in a fast-paced environment Strong communication, problem-solving, and interpersonal skills Excellent organization and time management abilities Proficiency with scheduling software and office tools Valid driver's license and reliable transportation Core Competencies Customer Service Excellence (Non-Negotiable) Positive Attitude & Resilience (Non-Negotiable) High-Volume Communication & Responsiveness Team Collaboration & Support Initiative & Accountability Problem-Solving & Critical Thinking Why You'll Love This Role Make a real impact in people's lives every day Be part of a supportive, team-driven environment Work in a role that is dynamic, meaningful, and never boring Grow with a company that values service, people, and purpose

Pay:

From $45,000.00 per year

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person