Service BDC Agent

Service BDC Agent Steele Auto Group - 3.3 Round Rock, TX Job Details Full-time 1 day ago Benefits 401(k) 401(k) matching Qualifications Computer operation Written communication Interpersonal skills Customer service Dealership experience Client interaction via phone calls Interpersonal communication Full Job Description Are you a friendly, goal-driven professional who enjoys helping customers and thrives in a fast-paced environment? We're looking for a Service BDC Agent to join our growing team! This is your chance to be part of an exciting new department and play a key role in delivering an exceptional service experience for every customer. As a Service BDC Agent, you'll be the voice of our service department, assisting customers with scheduling appointments, answering questions, and ensuring every interaction reflects our commitment to quality and care. Why Join Us? Be part of an exciting new team with opportunities for growth Competitive pay and benefits package 401(K) plan offered with potential for employer match Work with a passionate, driven, and supportive team\ A chance to build your career in a respected automotive group

What You'll Do:

Handle incoming service calls and internet inquiries Schedule service appointments and follow up with customers Provide friendly, professional communication and support Assist customers with questions and confirm appointment details Make outbound calls for service reminders, follow-ups, and CSI outreach Work closely with the Service BDC Manager to achieve department goals Perform other duties as assigned as the department grows

What We're Looking For:

Prior automotive or customer service experience preferred Excellent verbal and written communication skills Strong phone etiquette and computer proficiency Ability to multitask and stay organized in a busy environment Positive attitude and professional demeanor Motivated to meet goals and deliver great customer service Ready to join a company that values teamwork, growth, and customer satisfaction? Apply today and start your journey with Steele Auto Group! Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto. Our commitment to inclusion drives us forward every day. To learn more about our company, culture, and opportunities, please visit: www.steeleauto.com

Job Type:

Full-time People with a criminal record are encouraged to apply

Work Location:

In person