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Call Center Representative

Job

TrendHR LLC

Royse City, TX (In Person)

$34,226 Salary, Full-Time

Posted 2 weeks ago (Updated 3 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

$18.00 Per Hour DOE (Depends on Experience) Position range in Rockwall County $12.15 - $20.76 Per hour Call Center Representative TrendHR LLC
Occupation:
Customer Service Representatives
Location:
Royse City, TX - 75189
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment
Posted:
06/04/2026 Positions available: 1
Source:
WorkInTexas
Web Site:
WorkInTexas Onsite /
Remote:
Work onsite all of the time
Updated:
06/07/2026
Expires:
07/04/2026 Job #: 17023035 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Schedule Full Time Job Type Regular Duration Permanent Employment Help for . Call Center/Customer Service Key Responsibilities Answer inbound and make outbound calls to customers, addressing questions, concerns, and complaints. Provide accurate information about products, services, and company policies Troubleshoot issues, escalate complex problems to appropriate departments, and follow up to ensure resolution. Maintain detailed records of customer interactions, updating databases and CRM systems. Conduct customer satisfaction surveys and collect feedback when required Support sales initiatives, including upselling or cross-selling products and services Adhere to company policies, regulatory requirements, and confidentiality standards such as HIPAA when applicable Collaborate with team members and managers to meet performance metrics and service goals Qualifications High school diploma or equivalent Proficiency with computers, CRM software, and standard office equipmen. Strong verbal and written communication skills, active listening, and problem-solving abilities Ability to multitask, manage time effectively, and work in a fast-paced environment. Flexibility to work shifts, including weekends and holidays, as required Desired Skills Empathy and a customer-focused attitude Patience and professionalism in handling difficult situations Team-oriented mindset with the ability to follow directives and collaborate effectively Motivation and commitment to continuous learning, particularly regarding company products and services