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Customer Service Agent (Inbound)
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Texas Staffing Solutions
San Antonio, TX (In Person)
$40,560 Salary, Full-Time
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Job Description
About the Role We are hiring Customer Outreach Specialists to join a fast-paced, inbound call center team supporting small and medium business wireless customers. This is a frontline, phone-heavy role focused on handling incoming customer calls, resolving issues in real time, and delivering a high-quality customer experience. You will be the first point of contact for customers reaching out for support, often during moments of frustration or urgency. Success in this role requires strong communication skills, active listening, empathy, and the ability to take ownership of the customer's issue from start to finish while navigating multiple systems. Responsibilities Handle incoming calls throughout your shift from customers needing support with their wireless services Quickly assess customer needs, ask effective questions, and guide the conversation toward resolution Manage a variety of call types, including billing questions, service issues, and account concerns Navigate multiple systems while speaking with customers and document interactions in real time De-escalate frustrated customers by demonstrating empathy, professionalism, and confidence Take full ownership of each interaction, ensuring the customer's issue is resolved or clearly progressed before ending the call This is a high-accountability environment where your performance and customer experience are measured daily. Key Responsibilities Handle high-volume inbound calls from small and medium business customers Resolve customer issues efficiently while delivering a positive and professional experience Identify root causes of customer concerns and take appropriate action to prevent repeated issues Accurately document all customer interactions in CRM systems Maintain control of the call while ensuring the customer feels heard and supported Deliver consistent, high-quality service aligned with company standards Performance Expectations To be successful in this role, you will be expected to meet key performance metrics, including: Call handling efficiency (e.g., handle time, call flow management) First contact resolution and issue ownership Quality and accuracy of documentation Customer experience and professionalism Adherence to schedule and availability Full KPI details will be provided during training. Required Qualifications 1-2 years of call center or phone-based customer service experience Comfortable handling inbound calls in a high-volume environment Strong verbal communication, active listening, and problem-solving skills Ability to demonstrate empathy and professionalism, especially in difficult or escalated conversations Strong attention to detail, organizational skills , time management, prioritizing tasks, and manage call flow Basic computer skills and familiarity with CRM systems Preferred Qualifications Experience with Salesforce, Workflow Management (WFM), or similar systems Previous experience in wireless, telecommunications, or technical support Experience working in a secure or compliance-driven environment
We align talent with opportunity. Career Success is our goal. Are you looking for your next career? Are you looking for a company that is focused on their employee's success and future goals? Are you looking for a long-term career? Are you hard working, punctual and dependable? Join our team at Texas Staffing Solutions. We are here to build better opportunities.
Job Type:
Hourly Pay:
$19.50 (potential for increase after successful 90-day probationary period)Training Schedule:
Day Shift, Monday-Friday, 8 AM-5PM Production Schedule:
Day Shift, M-F, 10 AM-7 PM, Tues-Sat 8am-5pm, or M-F 8am-5pm (MUSTBE AVAILABLE FOR ANY OF THESE SHIFTS, YOU WILL BE RANDOMLY ASSIGNED
)Work Location:
OnsiteABOUT US
Thank you for your interest in joining Texas Staffing Solutions. We are a local, Woman owned employment agency with a passion and commitment to build careers and opportunities. We immerse ourselves in our client's businesses and our Candidates' careers to fully understand their priorities and goals. We obtain a thorough understanding of what our client's recruitment needs are and put together a tailored recruitment solution.We align talent with opportunity. Career Success is our goal. Are you looking for your next career? Are you looking for a company that is focused on their employee's success and future goals? Are you looking for a long-term career? Are you hard working, punctual and dependable? Join our team at Texas Staffing Solutions. We are here to build better opportunities.