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CSR - Customer Service Representative
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Hill Country Waste Solutions
Spring Branch, TX (In Person)
$35,360 Salary, Full-Time
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Job Description
Job Summary The Customer Service Representative provides service to customers on the phone and in person, creates and maintains customer accounts, takes payments, and answers any questions they may have. Experience with excel, billing, and reporting is a plus and would leave room for advancement. Duties Answer inbound calls, follow through with resolutions in a timely manner, and make outbound calls as needed. Create new accounts and maintain existing account information within the database. Enter payments and assist with basic billing questions, including entering auto-payment information, and sending notice of expired or declined credit cards. Enter customer work orders as requested and perform data entry for associated service charges as needed on customer accounts. Resolve issues as they arise with accuracy and professionalism and perform necessary research to ensure informative communications for effective resolutions. Transfer calls to assigned individuals and departments and escalate calls to supervisors appropriately. Review and respond to customer voicemails and e-mails within a timely manner. Other duties as assigned Qualifications & Requirements High School diploma or its equivalent; Excellent written and oral communication skills in English; Strong customer service orientation; and Basic computer application skills. Preferred Call center experience Payment processing experience Excel Experience Spanish/English bilingual