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Bilingual Customer Service Representative
Job
Texas Direct Carpet
Spring, TX (In Person)
$31,200 Salary, Full-Time
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Job Description
Overview We are seeking a dynamic and enthusiastic Bilingual Customer Service Representative to join our vibrant team! In this role, you will be assisting customers with orders, showing flooring products, answering phones, placing orders, sourcing products, taking payments, and assisting where necessary. Duties Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and live chat in both languages Assist customers with account information, billing questions, flooring or service details Manage front desk operations including greeting visitors, handling incoming calls, and directing them appropriately Perform data entry tasks such as updating customer records using computer literacy tools like Microsoft Office and Google Workspace Support office management functions including filing, proofreading documents, calendar management, and organizing appointments Maintain accurate records of customer interactions and transactions to ensure seamless follow-up and support Provide administrative support to team members by managing schedules, coordinating meetings, and handling clerical duties with excellent phone etiquette Creating and posting social media content Qualifications Proven experience in customer service or administrative roles within office environments or as a receptionist Knowledge of the flooring and or remodeling business is a plus but not required Bilingual proficiency in English and Spanish (fluency required) Strong computer skills including Microsoft Office Suite and google sheets Familiarity with multi-line phone systems, front desk operations, and office management procedures Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently Attention to detail for proofreading documents and maintaining accurate records Demonstrated professionalism with strong phone etiquette and interpersonal skills