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Dispatcher/Customer Service Representative (CSR)
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American Leak Detection - Houston TX
Spring, TX (In Person)
$35,360 Salary, Full-Time
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Job Description
Great candidates are likely to be Service oriented Comfortable with learning and using new technology Enjoy working with customers and operations personnel Appreciate working a flexible schedule, night shifts or weekends as our customer might need Enjoy working for a growing organization offering new experiences and career growth We enjoy developing our employees and providing comprehensive training in state-of-the-art methods and techniques using the best in equipment. We also provide all that you'll need (at no cost to you) to perform your job and serve our customers. In the job you'll be asked to: Answer service calls and accurately record information from customers into electronic database Provide professional and courteous services to all customers Set schedule for leak detections, service calls and repairs Prepare work order and distribute to technician Dispatch service orders and relay messages via phone, email, text messages or other communication devices Handle customer questions and complaints; when the issue is beyond the representatives' knowledge, forwards to the assigned specialist or other appropriate staff Compose correspondence as requested Assist in familiarizing newly onboarded Customer Service Representatives in office protocols & procedures Type and send out reports as needed This is an in person position with daily hours of 8:00 am to 5:00 pm with bi-weekly 7:00 am meetings. Desired Qualifications Enjoy being in a job that rewards intuitive, hardworking, efficient, people who have a keen eye for detail and enjoy working with customers Ability to deliver excellent customer service Exceptional team player; fun, energetic, goal oriented, positive, optimistic, and positive attitude Self-motivated, enjoy working independently, self-starter, organized, and enjoys being self-directed Neat appearance, and a high standard of professionalism and character. Spanish speaking is a plus, but not required Education & Experience High School or equivalent Prior customer service experience is a plus but not required Veterans from all branches are highly desired & encouraged to apply A little bit about our Company and team Founded over 40 years ago, and teeming with great people, American Leak Detection has become the world leader in accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, Homeowners Associations, and municipalities. Reach out today and let us know you're interested in learning more! Visit the Careers section of our website American Leak Detection @ https://www.americanleakdetection.com