Full Time Customer Service Agent- Sulphur Springs, TX

Position:

Full Time Customer Service Agent Location:

Data Center- Sulphur Springs, TX Hours:

Monday - Friday 8am to 5pm

Job Summary:

The Customer Service Agent will interact with the company's customers by addressing inquiries and resolving complaints in our Call Center.

Duties/Responsibilities:

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products Performs other related duties as assigned.

Required Skills/Abilities:

Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Must learn and thoroughly understand all CNB products and services

Education and Experience:

High school diploma or equivalent. Customer service experience required.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times

Benefits:

401(k) matching Medical insurance Dental insurance Life insurance Paid time off H.S.A. contributions (based on eligibility) City National Bank is an Equal Opportunity Employer Full Time Customer Service Agent- Sulphur Springs, TX 3.7 3.7 out of 5 stars 201 Connally Street, Sulphur Springs, TX 75482 Full-time

THE CITY NATIONAL BANK 3

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Full-time Position:

Full Time Customer Service Agent Location:

Data Center- Sulphur Springs, TX Hours:

Monday - Friday 8am to 5pm

Job Summary:

The Customer Service Agent will interact with the company's customers by addressing inquiries and resolving complaints in our Call Center.

Duties/Responsibilities:

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products Performs other related duties as assigned.

Required Skills/Abilities:

Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Must learn and thoroughly understand all CNB products and services

Education and Experience:

High school diploma or equivalent. Customer service experience required.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times

Benefits:

401(k) matching Medical insurance Dental insurance Life insurance Paid time off H.S.A. contributions (based on eligibility) City National Bank is an Equal Opportunity Employer