Overnight Member Service Representative - Front Desk

Overnight Member Service Representative

• Front Desk Planet Fitness
• 3.

3 The Colony, TX Job Details Part-time | Full-time From $12.50 an hour 10 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Computer operation Guest relations Phone communication Computer literacy Greeting customers Sanitation High school diploma or GED Cleaning Computer skills Entry level Client interaction via phone calls Full Job Description All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Responsibilities could include: Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Detailed cleaning in all areas of the facility. Qualifications/Requirements

• Customer service background preferred.
• Provide management with updated availability.
• Basic computer proficiency.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older. Physical Demands
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.

Job Type:

Part-time Salary:

From $12.50 per hour

Work Location:

In person

Schedule:

Friday-Sunday:

9pm-7am

Pay:

From $12.50 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person