Service Advisor

Service Advisor Peltier Chevrolet - 4.1 Tyler, TX Job Details Full-time 1 day ago Benefits Paid training Paid parental leave Paid holidays Dental insurance Parental leave Vision insurance Life insurance Qualifications Customer follow-ups Staff supervision Customer relationship building Team supervision Sales Managing teams in a customer support role Phone communication Regulatory compliance In-person customer service Mid-level Auto service management Managing clients in a customer support role Schedule management Driver's License Phone customer support Team training Customer engagement Employee relations management Warranty issues management Progress management Basic vehicle troubleshooting Technical training Order tracking Communication skills Time management Full Job Description We are looking for individuals who can think on their feet and communicate effectively to join our team! As a Service Advisor, you will primarily be responsible for initiating and processing requests for repair services, providing administrative support to the Service Department as well as keeping customers apprised of work progress. Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Vacation Paid Holidays Paid Maternity Leave Paid Paternity Leave Paid Bereavement Paid Training Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.