Customer Service Representative

Customer Service Representative Lochridge Priest - 3.1 Waco, TX Job Details Full-time $16 - $20 an hour 23 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer records maintenance Managing customer accounts Records maintenance Service agreement management Customer relationship building Service scheduling Staff scheduling De-escalation techniques Conflict de-escalation Mid-level Managing clients in a customer support role Driver's License Customer engagement Customer support Productivity software Client interaction via phone calls Customer data entry Full Job Description Looking to

TRADE UP

to a better opportunity? Lochridge Priest Home Services in Waco, Texas is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. Uncapped Pay Potential Medical, Prescription, Dental, Vision Insurance Disability and Term Life Insurance Matching 401(k) On-going training & development and growth opportunities Paid Holidays Paid Time Off (PTO) What you will do : Manage incoming calls from customers Schedule and manage customer estimates Identify and assess customers' needs to achieve full satisfaction of work provided Manage customer and technician schedules Renew and manage maintenance agreements Build relationships with customers and provide top-level service and support Maintain accurate and detailed records of customer needs, requests, and tasks performed Appropriately handle and de-escalate customer complaints and concerns Who you are: 1-5 years of call center or customer support experience preferred Valid driver's license with clean motor vehicle record Experience with MS Office products preferred Experience with Service Titan preferred Who we are: We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). If this sounds like the perfect opportunity for you, don't wait! Apply today! We are an Equal Employment Opportunity Employer Ability to commute/relocate:

Waco, TX:

Reliably commute or planning to relocate before starting work (Required)