Customer Service Representative

A Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.

ESSENTIAL FUNCTIONS

o Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served. o Schedules orientation and installation appointments for all new referrals and maintenance appointments. o Manages daily communication and equipment alerts and maintenance items. o Maintains cleanliness of inactive equipment. o Creates individual customer accounts and tracks participant as well as taking payments for services provided. o Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies. o Other duties as assigned. o 1 year of proven customer service experience. o Strong verbal and written communication skills and excellent interpersonal skills. o Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.). o Clean background and able to pass a drug screening o Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.

KNOWLEDGE, SKILLS, ABILITIES

o Perform data entry o Proficient with Microsoft Office Suite and G Suite. o Effective verbal and written communication skills required. o Clear criminal background preferred