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Service Advisor

Job

SouthWest Ford

Weatherford, TX (In Person)

Full-Time

Posted 3 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 6/30/2026

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Job Description

Service Advisor 3.2 3.2 out of 5 stars Weatherford, TX 76086 SouthWest Ford 58 reviews
Service Advisor Location:
Weatherford, TX, 76086
Job Description:
An automotive service advisor acts as the primary liaison between customers and service technicians, ensuring effective communication and high levels of customer satisfaction.
Key Responsibilities Customer Interaction :
Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.
Documentation :
Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.
Service Recommendations :
Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.
Scheduling :
Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.
Follow-Up :
Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.
Sales :
Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.
Required Skills and Qualifications Customer Service Skills :
Strong interpersonal skills to build rapport with customers and provide exceptional service.
Automotive Knowledge :
A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.
Organizational Skills :
Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.
Technical Proficiency :
Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.