Customer Service Representative

Our growing personal injury law firm is seeking a hard working, motivated, compassionate and highly organized individual to join our dynamic team. Multitasking and effective prioritization are critical to this position. Please note this job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills or qualifications associated with the role. This position is requiring daily attendance to our office. Compensation will be based on experience. Duties Include but not limited to: Providing outstanding customer support via phone, email and text Assist clients with inquiries regarding their case and the legal process Resolve clients issues by coordinating with other staff members, insurance companies, medical providers, etc. on a timely basis Maintain detailed records of client interactions

Requirements:

Previous Case Manager Experience is HIGHLY preferred Strong communication skills in English; bilingual candidates are highly desirable Proficient computer literacy, including knowledge of Microsoft Office Suite and Adobe Ability to analyze situations quickly and provide effective solutions A positive attitude and willingness to learn are essential for success in this role Ability to pay attention to detail, extremely organized and can multi-task Ability to work well independently and within a team environment

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person