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Customer Service Specialist

Job

nuvoH2O

Clearfield, UT (In Person)

$33,280 Salary, Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/12/2026

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Job Description

Customer Service Specialist Department:
Customer Service Reports to:
Customer Service Manager Location:
On-site — NuvoH2
O Pay:
$16.00 per hour
Overview:
NuvoH2O is hiring an in-house Customer Service Specialist to support customer inquiries, ensure accurate data entry, and assist with Customer Service initiatives. You'll help ensure a clear, consistent experience for our customers and improve handoffs between Customer Service and Sales.
Responsibilities:
Handle Customer Service inquiries with professionalism, clear communication, and a solution-focused mindset Perform operational tasks and accurate data entry. Identify gaps in the customer journey and recommend practical process improvements Serve as a Bridge between Customer Service and Sales to support a seamless experience Support basic technical/product troubleshooting and translate details into plain language Document all work in CRM/ticketing tools and share trends with leadership Contribute to SOP/knowledge base updates as processes evolve
Qualifications:
1+ year in Customer Service; retention/escalation experience preferred Strong people skills and a steady, professional demeanor Clear written and verbal communication Comfortable with computers, CRM/ticketing systems, and common communication platforms; spreadsheet skills a plus Organized, reliable, and detail-oriented Able to work independently while collaborating across teams
Job Type:
Full-time Pay:
From $16.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s):
Shift Work Location:
In person