Part Time Customer Service Representative II

EAGLE MOUNTAIN CITY APPPROVED CLASS SPECIFICATIONS PREFERENCE FOR BILINGUAL

(SPANISH/ENGLISH) I.

Position Title:

Customer Service Representative II Creation Date:

06-08

EEO Code:

Administrative Support Status:

Non-Exempt II.

Summary Statement of Overall Purpose/Goal of Position:

Performs working-level customer service duties as needed to expedite efficiency and effectiveness of city services; acts as first point of contact with the public; performs various clerical/receptionist duties including receiving and directing calls, greeting the public & providing city related information. III.

Essential Duties:

Customer service, answers phone, greets walk-in customers and provides information. 2. Receive cash, checks, credit card payments for utility billing, sports, events, and other miscellaneous payments IV.

Additional Duties:

Assist with maintenance of office supply closet Schedule and maintain building use calendar Assist with filing/archiving as needed Route Eagle Mountain incoming mail, ensure outgoing mail properly stamped and delivered to mail depository and ensure postage machine is working properly Other duties as assigned.

Qualifications:

Graduation from high school or equivalent; Minimum 18 years of age.

Education :

High School diploma or equivalent, some college or college degree preferred with an emphasis in Communications, Public Relations, Journalism, English, or similar

Experience :

One to two years of prior experience in job-related activities, with demonstrated competence.

Knowledge of :

Computer, 10-key, fax machine, copy machine, web-based platforms, social media; general City geography; City ordinances and procedures Responsibility for : Great responsibility for the care, condition and use of materials, equipment and money; moderate responsibility for making decisions affecting the activities of people.

Communication Skills :

Contact with other departments, furnishing and obtaining information; frequent public contact, both verbal and written, requiring tact and judgment; good English, spelling and verbal skills.

Equipment Used :

Requires frequent use of office machines and equipment such as, computer, 10-key, fax, printer, copy machine, postal machine and telephone.

Extent Supervised :

Moderate supervision based on tasks/assistance required.

Analytical Ability :

Great mental effort is required; requires exercise of discretion and independent judgment; ability to organize and communicate effectively both in writing and verbally; establish and maintain effective working relationships with employees and the public.

Working Conditions:

Moderate responsibility for making decisions affecting the activities of people; evenings, weekends, and some holiday work required related to supporting special events; minimal stooping and kneeling; consistent talking, hearing and seeing; moderate pressure or mental fatigue; moderate exposure to muscular exertion, climbing or balancing; office environment, along with outdoor work in variable weather during events.