Customer Experience Specialist Product Support

Ari Bikes (formerly Fezzari) Lindon, UT | Full-Time Love bikes and solving problems? Help riders stay on the trail and turn challenges into exceptional experiences. At Ari, we're redefining how bikes are built and delivered—custom, direct-to-rider, and centered on creating exceptional experiences. Every interaction matters. We're looking for a Customer Experience Specialist - Product Support who can confidently guide customers through questions, troubleshoot issues, and turn challenges into positive, brand-building moments. What You'll Do Support customers via phone, email, and text Troubleshoot bikes and components (road, mountain, and e-bike) Coordinate warranty and service solutions with internal teams and manufacturers Clearly explain technical issues in a simple, helpful way Take ownership of issues and see them through to resolution What We're Looking For Strong knowledge of bike technology (drivetrain, suspension, components, e-bikes) Previous bike mechanic or hands-on experience preferred Clear communicator who can simplify complex topics Self-motivated, organized, and solution-oriented Team player who thrives in a fast-paced environment Why Ari Be part of a mission-driven team: Create Exceptional Experiences, One Rider at a Time Work with passionate riders building world-class products Growth opportunities within the cycling industry Employee discounts on bikes and gear

Compensation & Details Compensation:

$45,000-$52,000 + benefits + employee bike discounts

Location:

Lindon, UT Schedule:

Full-time Experience:

3-4 years preferred

Pay:

$45,000.00 - $52,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person