Customer Service Rep

Customer Service Rep LSI Industries, Inc. - 3.1 Payson, UT Job Details Full-time 18 hours ago Qualifications Safe work practices Associate's degree in accounting Customer communication Customer relationship building Associate's degree in Business Administration Mid-level Accounting Business Administration Business Accounting Communication skills Order fulfillment Customer complaint resolution Full Job Description

JOB SUMMARY

Develops and maintains good customer relations by providing and assuring high performance customer service. Coordinates sales orders with manufacturing schedules.

DUTIES:

§ Directly involved with all customer concerns and assists and is responsible for resolving noted issues § Receive customer orders by either fax or telephone § Advise customers about order scheduling and delivery dates § Coordinate customer orders with the manufacturing division's production capabilities § Other duties that may be assigned on an as-required basis

RESPONSIBILITIES

§ Maintains a safe work environment § Follows procedures detailed in the Company Handbook and in other documents § Demonstrates a professional attitude when approaching work assignments § Maintains a positive outlook and offers outstanding customer service to our clientele. § Displays a sense of urgency towards completing assigned tasks § Assists in developing solutions to problems § Assures the quality of work produced is acceptable to company standards and specifications § Maintains a good attendance record

QUALIFICATIONS

§ Preferably a two-year degree in Accounting, Business Administration or commensurate work experience § Ability to manage multi tasks in a fast paced environment § Ability to work with the highest degree of accuracy § Possess excellent verbal and written communication skills § Ability to interact with management, production employees and customers § Capable of learning new skills as needed § Must be detail oriented

JOB RELATIONSHIPS

§ Reports directly to the Manager of Customer Success.

PHYSICAL DEMANDS

Sedentary:

Exerting up to 10 lbs. occasionally, sitting most of the time, and only brief periods of standing and walking. Requires minimal travel for training or customer store visits as needed.

Note:

the duties listed above reflect the majority of the essential duties of this job and does not, nor is it intended to, reflect all essential duties that may be required for an incumbent in this job to perform