Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Service Center Representative
Job
Nelson Laboratories, LLC
Taylorsville, UT (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
37
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company's unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Service Center Representative Job summary:
This position ensures service and responsiveness for Nelson Laboratory clients. It includes fielding customer calls and building customer relationships through excellent communication and availability. This position will also be focused on learning client needs and providing proactive solutions.Essential job functions:
Section Responsibilities- Answer inbound calls from clients with high energy and positivity
- Ensure first-answer service and responsiveness for Nelson Laboratories clients.
- Communicate effectively with clients to identify needs and provide proactive solutions.
- Communicate status updates to sponsors with ongoing communication regarding testing
- including technical details of our testing services.
- Guide clients on how to use Nelson systems more effectively.
- Assist with the Customer Loyalty Program
- Perform other duties as assigned. Regulatory Compliance
- Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc).
- Know and follow company policies and procedures. Professional Development
- Complete required training on time.
Job requirements:
- Outstanding Customer Service Skills
- Strong Communication Skills
- Ability to learn and master technical details of the company's testing and operations
Computer Skills:
Knowledge of Microsoft Office, Email and Excel.- Time Management Skills
- Problem Solving Skills
- Attention to Detail
- Multi Task Driven Education and experience requirements:
- High School diploma and two years NLI or applicable customer service experience or A.